Last Updated: July 8, 2026

1. Introduction

Welcome to Zelamode.

These Terms of Service govern your access to and use of altrivoin.com, including purchases made through the website.

The website is operated by:

Pinebrook Trading Limited

RM 06, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG

Email: Support@altrivoin.com

In these Terms:

  • “Zelamode,” “we,” “us,” and “our” refer to HONG KONG YUNCHE TRADING LIMITED.
  • “Customer,” “you,” and “your” refer to any visitor, account holder, or purchaser.
  • “Website” refers to altrivoin.com and its related pages and services.
  • “Product” refers to clothing, dresses, accessories, or other merchandise offered through the Website.

By using the Website, creating an account, or placing an order, you agree to these Terms.

2. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to place an order independently.

A minor may use the Website only with the permission and involvement of a parent or legal guardian.

By placing an order, you confirm that:

  • You are legally capable of entering into a contract;
  • The information you provide is accurate;
  • You are authorized to use the selected payment method;
  • Your purchase is lawful; and
  • You agree to comply with these Terms.

3. Product Information

We make reasonable efforts to provide accurate information concerning:

  • Product design;
  • Color;
  • Materials;
  • Size;
  • Measurements;
  • Price;
  • Availability;
  • Care instructions;
  • Processing time; and
  • Delivery conditions.

However:

  • Colors may differ because of lighting and screen settings;
  • Measurements may vary slightly;
  • Fabric texture may appear different in photographs;
  • Handmade details may vary;
  • Print, lace, embroidery, or pattern placement may differ; and
  • Packaging may change without materially affecting the product.

Minor differences that do not materially affect the product’s quality or intended use are not normally considered defects.

4. Size Information

Customers must review the size chart and product measurements before ordering.

Sizing may vary between designs and product categories.

Recommendations provided by customer service are for general guidance and do not guarantee an exact fit.

The customer remains responsible for the final size selected.

5. Product Availability

All products are subject to availability.

We may:

  • Add or remove products;
  • Update product information;
  • Limit purchase quantities;
  • Discontinue products;
  • Correct stock information; and
  • Cancel an unavailable product.

If a paid product becomes unavailable before dispatch, we will provide a refund or offer an alternative subject to customer approval.

6. Prices and Currency

Prices are displayed in the currency selected on the Website or determined through the customer’s location or settings.

Unless expressly stated:

  • Shipping charges are calculated separately;
  • Import duties are not included;
  • Local taxes may apply;
  • Currency conversion may be performed by the payment provider; and
  • Banks may impose additional fees.

We may change prices at any time.

Price changes will not normally affect an order that has already been accepted.

7. Pricing Errors

If an obvious pricing, currency, promotional, or technical error occurs, we may:

  • Correct the error;
  • Cancel the affected order;
  • Refund the payment; or
  • Contact the customer to ask whether they wish to proceed at the correct price.

We are not required to supply a product at a price that was clearly displayed in error.

8. Placing an Order

Submitting an order constitutes an offer to purchase the selected products.

An automated order acknowledgment confirms receipt of the order but does not necessarily mean that the order has been accepted.

An order is accepted when we:

  • Send an acceptance or dispatch confirmation;
  • Begin producing a custom product; or
  • Dispatch the product,

whichever occurs first.

9. Order Refusal and Cancellation

We may refuse, hold, or cancel an order for reasons including:

  • Product unavailability;
  • Incorrect product or price information;
  • Payment failure;
  • Suspected fraud;
  • Unauthorized payment;
  • Incomplete customer information;
  • Delivery restrictions;
  • Unsuccessful verification;
  • Legal requirements; or
  • Breach of these Terms.

If an unfulfilled order is cancelled after payment, the applicable amount will be refunded.

10. Customer Information

Customers must provide accurate:

  • Name;
  • Billing address;
  • Delivery address;
  • Email address;
  • Telephone number;
  • Postal code; and
  • Product or customization information.

We are not responsible for delay, failed delivery, or additional cost caused by incorrect or incomplete customer information.

11. Payment

Available payment methods are displayed during checkout.

Payments may be processed by independent payment service providers.

By submitting payment, the customer confirms that:

  • The payment information is correct;
  • The customer is authorized to use the payment method;
  • The transaction is lawful; and
  • The customer authorizes the applicable charge.

We do not normally store complete payment card information.

12. Payment Verification

We may conduct reasonable security and fraud-prevention checks.

An order may require:

  • Confirmation of billing information;
  • Confirmation from the payment-account holder;
  • Identity or address verification; or
  • Additional transaction information.

Customers should never send full payment card information by email.

An order may be cancelled if required verification cannot be completed.

13. Order Changes

Contact Support@altrivoin.com immediately to request a change.

Changes cannot be guaranteed after:

  • Processing begins;
  • Inventory is allocated;
  • Custom work begins;
  • The order is packed; or
  • The product is dispatched.

A change may affect price, availability, and delivery time.

14. Custom and Made-to-Order Products

Selected products may be made according to customer-supplied measurements, color selections, length requirements, or other instructions.

Customers are responsible for ensuring that customization information is complete and accurate.

A custom order may not be cancelled or returned for change-of-mind reasons after production begins.

This does not affect remedies for a verified manufacturing defect or failure to follow the confirmed instructions.

15. Shipping

Shipping is governed by the Shipping Policy.

Delivery dates are estimates unless a guaranteed service is expressly confirmed in writing.

Customers purchasing for an event should allow sufficient time for:

  • Processing;
  • International transportation;
  • Customs clearance;
  • Inspection;
  • Steaming; and
  • Possible local alterations.

16. Customs and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, and handling charges.

Unless expressly included at checkout, these charges are the customer’s responsibility.

A customer’s refusal to pay customs charges may result in the parcel being returned, abandoned, or destroyed.

Any refund will be subject to the Return & Refund Policy and deductions permitted by applicable law.

17. Risk of Loss

Responsibility for products during delivery will be determined according to applicable law and the selected shipping arrangement.

Customers must report suspected loss or delivery problems promptly.

18. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by the Return & Refund Policy.

Nothing in these Terms excludes a mandatory consumer right that cannot lawfully be excluded.

19. Promotions and Discount Codes

Promotions and discount codes:

  • May apply only to selected products;
  • May have minimum-spend requirements;
  • May not be combined;
  • May be limited to one use;
  • May expire;
  • Cannot normally be applied after an order is completed;
  • Have no cash value; and
  • May be withdrawn in cases of error, misuse, or fraud.

If returning part of a promotional order causes the remaining order to become ineligible for the promotion, the refund may be recalculated accordingly.

20. Customer Accounts

Customers may be permitted to create an account.

Customers are responsible for:

  • Protecting account credentials;
  • Restricting access to their devices;
  • Keeping account information accurate; and
  • Reporting suspected unauthorized access.

We may suspend accounts connected with fraud, abuse, unlawful activity, or repeated policy violations.

21. Customer Reviews and Content

When submitting a review, photograph, comment, or other material, you confirm that:

  • You have the right to submit it;
  • It reflects a genuine experience;
  • It is not knowingly false;
  • It does not infringe another person’s rights;
  • It does not disclose confidential information; and
  • It does not contain unlawful or malicious content.

You grant us a non-exclusive, worldwide, royalty-free license to display and use submitted content in connection with Zelamode’s business and marketing.

22. Intellectual Property

The Zelamode name, Website design, written content, original photographs, graphics, videos, logos, and other original materials are owned by or licensed to HONG KONG YUNCHE TRADING LIMITED unless otherwise stated.

You may use the Website for personal and non-commercial purposes.

You must not, without permission:

  • Copy Website content for commercial use;
  • Reproduce product photographs;
  • Scrape or extract Website data;
  • Modify or redistribute protected content;
  • Misrepresent an association with Zelamode;
  • Register confusingly similar names or domains; or
  • Use our content in misleading advertising.

23. Third-Party Intellectual Property

Third-party trademarks, brand names, photographs, and other content remain the property of their respective owners.

A rights holder who believes that content infringes a valid right may contact Support@altrivoin.com with:

  • Identification of the protected work;
  • Identification of the disputed content;
  • Evidence of ownership or authorization;
  • Contact information; and
  • A good-faith explanation of the claim.

24. Prohibited Conduct

You must not:

  • Use the Website for fraud or unlawful activity;
  • Submit false information;
  • Use an unauthorized payment method;
  • Attempt unauthorized access;
  • Introduce malware;
  • Interfere with Website security;
  • Scrape Website data without permission;
  • Abuse discounts, returns, refunds, or chargebacks;
  • Impersonate another person;
  • Infringe intellectual property rights; or
  • Use the Website in a manner that may harm Zelamode or another party.

25. Third-Party Services

The Website may use third-party services for:

  • Payments;
  • Hosting;
  • Analytics;
  • Advertising;
  • Delivery;
  • Customer service; and
  • Social media functionality.

We do not control independent third-party services.

Their use may be governed by separate terms and privacy policies.

26. Website Availability

We do not guarantee uninterrupted, secure, or error-free Website access.

We may update, restrict, suspend, or modify the Website for:

  • Maintenance;
  • Security;
  • Technical improvements;
  • Legal requirements;
  • Operational reasons; or
  • Business changes.

27. Disclaimer

We make reasonable efforts to provide accurate information and products that conform to their descriptions.

To the extent permitted by law, we do not guarantee that:

  • Every product will remain available;
  • Every image will display identically on every device;
  • The Website will always operate without interruption; or
  • A product will satisfy every subjective style or fit preference.

Nothing in these Terms excludes a warranty or consumer right that cannot legally be excluded.

28. Limitation of Liability

Nothing in these Terms excludes liability for fraud, willful misconduct, or any liability that cannot lawfully be excluded.

To the maximum extent permitted by law, we are not responsible for indirect, special, incidental, punitive, or consequential losses resulting from:

  • Incorrect information supplied by the customer;
  • Failure to review size information;
  • Customs delays;
  • Carrier delays outside our reasonable control;
  • Customer refusal to pay import charges;
  • Minor color or handmade variations;
  • Third-party service failures; or
  • Events beyond our reasonable control.

Where permitted by law, liability relating to a product will not exceed the amount paid for the affected product.

29. Indemnification

To the extent permitted by law, you agree to compensate HONG KONG YUNCHE TRADING LIMITED for reasonable losses, costs, and claims arising from:

  • Your fraudulent or unlawful use of the Website;
  • Your material breach of these Terms;
  • Your infringement of third-party rights; or
  • False information submitted by you.

30. Events Outside Our Control

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

  • Severe weather;
  • Natural disasters;
  • War;
  • Civil unrest;
  • Epidemics;
  • Government restrictions;
  • Customs action;
  • Carrier interruption;
  • Strikes;
  • Cyber incidents;
  • Utility failures; or
  • Supply-chain disruption.

31. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region.

Subject to mandatory consumer rights in another jurisdiction, disputes will be submitted to the courts of Hong Kong.

This section does not remove any consumer protection that cannot lawfully be waived.

32. Severability

If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect.

The invalid provision will be interpreted or modified only to the minimum extent necessary.

33. No Waiver

A delay or failure to enforce any provision does not waive the right to enforce it later.

34. Changes to These Terms

We may update these Terms to reflect changes in:

  • Products;
  • Services;
  • Business practices;
  • Technology; or
  • Legal requirements.

The updated version will be published with a revised effective date.

35. Contact

Questions about these Terms may be sent to:

HONG KONG YUNCHE TRADING LIMITED
香港昀澈貿易有限公司

UNIT 97 OF FACTORY A 1/F
UNION HING YIP FACTORY BUILDING
NO. 20 HING YIP STREET
KWUN TONG, HONG KONG

Email: Support@altrivoin.com