Customer Support
For assistance with products, sizing, orders, payments, delivery, returns, or refunds, contact:
Please include your order number when contacting us about an existing purchase.
Business Operator
Pinebrook Trading Limited
Registered Address:
RM 06, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG
Website: altrivoin.com
Email：Support@altrivoin.com
Customer-Service Hours
Customer support is provided electronically.
We normally aim to respond within 1–3 business days.
Responses may take longer during:
- Public holidays;
- Promotional periods;
- Major sales;
- Carrier disruptions; or
- Periods of unusually high inquiry volume.
Order Inquiries
For faster assistance, provide:
- Full name;
- Order number;
- Email used for the order;
- Product name;
- Description of the request; and
- Relevant photographs or screenshots.
Product and Sizing Questions
For product or sizing assistance, provide:
- Product name or product-page link;
- Preferred size;
- Relevant measurements;
- Intended fit; and
- Any specific question about fabric or design.
Sizing guidance is provided for reference and cannot guarantee an exact personalized fit.
Delivery Questions
For delivery assistance, provide:
- Order number;
- Recipient name;
- Delivery country;
- Tracking number; and
- Description of the issue.
Return Requests
Return requests must be submitted in accordance with the Return & Refund Policy.
Do not send products to the registered company address without written authorization.
Customer service will provide the correct return destination for an approved return.
Privacy Requests
Requests relating to personal-data access, correction, deletion, marketing preferences, or other privacy matters may be sent to:
Use the subject line:
Personal Data Request
Legal and Intellectual Property Notices
Legal, regulatory, and intellectual-property notices may be sent to:
Clearly identify the nature of the notice in the subject line and include relevant supporting information.
Address Notice
The registered address is provided for company identification and legal correspondence.
It is not necessarily:
A return-processing warehouse.
A retail store;
A showroom;
A fitting location;
A customer-service counter;
A product collection point.